We 'Do The Math' For Third Party Verification Clients
The Sales Verification Company provides the finest live-operator Third Party Verification in the industry. Our representatives are trained and continually coached on delivering their script with clear-voiced efficiency. Clients and customers appreciate our attention to the human element. But in the end, TPV is a numbers game.
We track the health of our business and the service to our clients through a variety of statistics. Talk time, time to answer, and verifications per hour are among the performance metrics by which we measure our value.
Relatively small improvements in any one area can make The Sales Verification Company a more cost-effective option than our competitors. And we know the levers to pull to maximize our clients’ investment.
Let’s take the ratio of TPV calls that ultimately fail the verification process: we call it kick percentage. For arguments’ sake, assume the TPV industry-average kick rate is 30 percent. Roughly half of that failure (15%) can be attributed to the sales vendor not fully explaining the process or properly preparing the customer for TPV. The other half belongs to the verification company for an unresponsive representative or a poorly delivered script. Keep in mind the client pays for all calls, good and bad, and accepts a certain amount of breakage.
If the Sales Verification Company beats our competitor’s kick percentage by just five percent, reducing it to 10 percent of call volume, that can mean big savings for our partners.
Consider an energy company that might earn a profit of a $100 per year on a residential customer. Perhaps they forward 60 customers a day to our TPV floor for sales verification. A standard TPV-related kick percentage would be 9 sales, or 15%. If we run a 10 percent rate, that’s three sales per day better than a competitor.
That’s three sales a day ($300 in annual margin), six days a week, 4.2 weeks per month, and 12 months a year. That equals $90,720 in margin saved by our hypothetical client, all for improving one of our statistics by five percent. No wonder we watch the numbers so closely.
The Sales Verification Company is dedicated to providing our clients with the best possible service every day, and we know how to maximize their investment over the long term.
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.