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Bilingual Agents Are Key For TPV Success


Imagine that it’s the dead of winter in Chicago and you’re a door-to-door salesman. Standing in a cold doorway, you’ve made your pitch and the customer agrees to the service. It’s time for Third Party Verification to complete the deal. The sales conversation you’ve just had was in a second language, however, so as you dial into TPV you just hope somebody on the other end of the line can help.

Sales teams across the country deal with this scenario every day. Too often they call into the designated TPV provider for that campaign, only to find agents unable to sufficiently communicate with the customer. The result is frustration for everybody involved and the potential for a lost deal.

Even though most companies cite the importance of the customer experience, their non-English speaking agent pool is often overlooked.

Sales Verification Company takes great pride in its ability to serve the Spanish-speaking customers of its clients. Why the focus on multilanguage support? The United States is one of the most linguistically diverse countries in the world, and the U.S. Census of 2011 shows that 21% of the U.S. population speaks a language other than English at home. More than 9% are unable to speak English well enough to transact business over the phone.

Sales Verifications Company provides the same level of service for our Spanish-speaking customers as we do for English speaking. In fact our Average Speed of Answer over the last three months have been averaging 8.4 seconds for both English and non-English. The result of this is that no matter who your new customer might be, we’ll keep your agents happy and provide clear communication with your potential customers.

TPVDean Gyorgy