Welcome Calls Build Brand Loyalty
At The Sales Verification Company, our service doesn’t necessarily end with a “thank you, goodbye,” at the end of the TPV call. We aim to build our clients’ brands with pleasant and professional customer interactions. Third party verification, which cements the sale and eliminates potential misunderstanding, is a large part of that effort.
But a simple, friendly Welcome Call can lay the foundation for long-term customer satisfaction.
Speaking with the customer about their experience helps to smooth out any buyer’s remorse or nagging questions that might linger from the sales process. Giving them an opportunity to provide feedback or get a quick answer can be the first steps of a genuine customer relationship. In fact, the Welcome Call can be so appreciated that it’s often relayed to family and friends and can lead to referral business. Our TPV representatives also gather relevant data and identify trends in the customer sales experience, passing that back to the client through their Account Manager.
It may seem minor, but Welcome Calls are an important aspect of the Sales Verification Company, and show the customer you are willing to take that extra mile for them. It’s a brand-building investment that pays long-term dividends.