There’s a long tradition of western expansion in this country, of course: Lewis and Clark, the Gold Rush, the Brooklyn Dodgers. And now The Sales Verification Company is proud to announce its part, with a new office space and small team in Santa Ana, Calif.The headquarters in Clearwater, Fla., recently completed a renovation and expansion that brought capacity to 3,000 square feet and room for more than 200 TPV agents. But the needs of our expanding client base and geographic footprint propelled the move to the left coast.
The time-zone difference allows The Sales Verification Company to extend its evening hours, essentially covering what would be a night shift in the east with the day shift in the west. Also, southern California offers access to a greater variety of Spanish language dialects.
“It’s an exciting move for us,” Executive Director Jason Zitner said. “We always like to be proactive and anticipate the needs of our clients, and we knew that a two-coast approach would be required before too long. This allows us to really pursue new business and have the infrastructure in place to handle it.”Managing the growing staff falls to three senior team members.
Production Manager Amanda Muniz comes to the TPV business with six years’ experience in customer service and retail management. She prides herself on her people skills and ability to motivate others, and looks forward to consistently hitting service levels for her clients.
Diana Lopez will serve as Floor Manager for the 60-seat facility. She also comes to SVC with a background in customer service, and it will be her responsibility to match TPV agents to expected call volumes, ensuring each agent is cross-trained on all programs and able to field calls in the fast-paced environment of the TPV floor.Martin Navarro is the lead Trainer and Corrections Officer. It’s his job to implement general company and campaign-specific training to all TPV agents, and ensure compliance to procedure while maintaining the soft skills that are the hallmark of an SVC live-operator TPV agent.
We’re excited to officially launch the California office, and look forward to expanding our service to our clients.
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.