The purpose of sales verification is to provide a safeguard against misunderstanding or misleading in the sales process. It may be surprising, but the Sales Verification Company takes it one step further and watches the watchers.
In our opinion, no call center is complete without a trained quality control staff that listens in to make sure that the agents’ performance is up to par. We certainly make no exception when it comes to our sales verification team. We want to make sure that our agents are living up to the standard that our clients have come to expect.
Not only that, but we want to be able to identify how to garner better statistics and more profitability for our clients. There’s no better way to do that than to pay attention to what our agents are doing and guiding them in what they could be doing better. Even a modest improvement in kick percentage can be a drastic increase in client margin, as we’ve outlined previously.
Furthermore, ensuring that all verifications are performed according to the specifications of the program helps make sure that all required compliance standards are met. This protects our clients during any potential future dispute by providing rock solid evidence of customer consent.
At the Sales Verification Company, we pride ourselves on our attention to detail. That is one of many things that have helped us remain a leader in our industry. We provide the highest quality in third-party verification services. Contact us today for a consultation.