But our pursuit of quality doesn’t begin and end with an inbound phone call. Our clients can now deploy new tools to supplement the standard TPV process, including live quality control monitoring.
This service allows our quality assurance team to plug into a client’s telephony system and monitor sales call as they progress. Our team ensures that the client’s script and regulatory guidelines are adhered to, and makes note of any trends of customer reaction or other areas in need of improvement.
This check and balance protects the client from any potential snags with compliance, and provides an objective review of script performance and product receptiveness.
At The Sales Verification Company, we share our clients’ mission to ensure complete customer understanding of their products and services. A standard TPV call can be supplemented by a variety of outbound and live-monitoring quality checks. Our Account Managers and technical teams are ready to discuss our clients’ needs and implement tailor-made solutions.
For more information about a custom-designed TPV campaign, contact us today.