The Sales Verification Company provides the finest live operator third party verification service in the industry. We take pride in our work, and are constantly measuring ourselves against our own expectations.
Those measures can come through cold, hard data: everything from talk time, calls per hour, verification percentage and composite service level. Numbers are the easiest way to keep score, measuring value to our clients and setting new benchmarks for us to get better.
But we also measure our effectiveness through our “soft skills,” basic human communications that are the hallmark of live operator TPV.It all starts with the script. Our clients provide the “nuts and bolts” of the campaign scripts, of course, covering off the pertinent program details and regulatory requirements. Beyond that, though, the scripts need to have a natural flow and be smoothly delivered by our representatives to the customers on the other end of the phone.
In the last two months, Jeffrey Lachance and Michael Coello have provided a huge boost to our scripting efforts. Since they came aboard, productivity and accuracy have risen and deadlines have been met earlier than ever. Working closely between the account managers and floor supervisors, the scripting team keeps the third party verification engine running.
“We’ve got a great camaraderie on the team,” Senior Scripter Justin Carroll said. “We have very easy communication and we’re able to spread out our duties very efficiently. It is a pleasure working with these two and I look forward to seeing how bright we can shine within the company.”
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.