TPV Execs Ensure Consistent Delivery

From left: Amanda Muniz (Production Manager CA), Jackie O'Malley, Martin Navarro (Trainer CA), Diana Lopez (Supervisor CA).

From left: Amanda Muniz (Production Manager CA), Jackie O’Malley, Martin Navarro (Trainer CA), Diana Lopez (Supervisor CA).

All successful, client-based service operations rely on consistent delivery of their product. Regardless of staff, location or hours of operation, a winning business provides what their clients expect, time after time.

At the Sales Verification Company, we provide the finest live operator third party verification in the industry. Demand for our services has been high (if we say so ourselves), and has allowed for our recent expansion to a second call center operation, in Santa Ana, Calif.

We’ve made a great effort to streamline the new center into the established processes of our headquarters in Clearwater, Fla., as our executives have made multiple visits to ensure a seamless overlap.

The latest envoy was new Director of Operations, Jackie O’Malley, who visited her Golden State colleagues last week.

Jackie has been with our TPV team for three years, and learned the ins and outs of our Florida headquarters as the Production Manager. Now in her now role, she has operational responsibility for both centers, including all Production, Training and Quality

She made the trip west to meet with the department heads of those areas, ensuring clear communication and operational standards between the two centers.

“The California center has been a great addition for our operation,” Executive Director Jason Zitner said. “It has allowed us to expand our client base and the range of services we can offer. It’s important that we all feel part of the same team, and work closely together. Personal visits are an important part of that information exchange.

Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.