We’re all about measuring our performance, both statistically and qualitatively. That’s the measure of live TPV, after all, keeping the numbers in line while providing a warm, personal interaction.
We’ve introduced a new weekly game to reward those TPV agents that find just the right mix. Free pizzas go to those agents that have the best talk times yet maintain high quality. (Their closest colleagues get to enjoy their success, as well).
It’s no secret The Sales Verification Company gets paid by the minute, and we do all we can to keep our clients’ costs as low as possible. We even utilize talk time coaches, mentoring our TPV reps on ways to reduce the “dead-air” time and work efficiently.But the TPV agents can’t be rushing customers through their scripts, either. We need a clear and concise delivery of the program details, to ensure customer understanding in a complement to the sales transaction.
When low talk time meets high quality, that’s when the pizza arrives.
Congratulations to this week’s winners, Crystal Porter and Ivanyris Perez.
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.