Third Party Verification is the single greatest protection against the greatest of telemarketing sins: slamming.
At The Sales Verification Company, we provide the finest live-operator TPV services in the industry. Our custom-designed campaigns eliminate potential confusion, contribute to a positive customer experience, and complements the sales process.
But there are still telemarketing companies out there that do not employ independent TPV providers like The Sales Verification Company, and telecom slamming is still a consumer threat.
We’ve spent some time in this space discussion what slamming is, how it got its name, and how consumers can avoid getting those phone calls in the first place. But we recently came across some remedies for consumers who have been slammed, and the list taught us a few things:
If you’re not sure who your authorized company currently is, you can dial these numbers to find out:
• 1-700-555-4141 for long distance and international services and
• 1+your area code+700-4141 for local and local toll services.
The Federal Communications Commission states that consumers who have had their authorized telephone company switched without their permission do not have to pay for the first 30 days of service.
After 30 days, you must pay your authorized company for service, but at its rates, not the slammer’s rates.
If you have been slammed but realize you have also paid the bill of the slamming company, the slamming company must pay your authorized company 150 percent of the charges you paid the slamming company. Out of this amount, your authorized company will reimburse you 50 percent of the charges you paid the slamming company. For example, if you paid the slamming company $100, that company will have to give your authorized company $150, and you will receive $50 as a reimbursement.
So at least that’s a little something for your trouble.
If you think you have been slammed, the easiest way to file a complaint is to fill out the FCC complaint form.
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.