There’s a new sheriff in town, and his name is Mike Epley.
Everyone knows that professional reputations are slow to build but can be torn down in an instant. In the call center business, you’re only as good as your last transaction. That’s why the Sales Verification Company takes such great pride in the Quality Control of our third party verifications. We know it’s what sets us apart from the competition. Accuracy and integrity from our customer service representatives is simply what our TPV clients expect.
To help keep our good thing going, and to lift us even higher in our demand for excellence, we welcome Mike as our new Director of Quality control. Mike has over 25 years in the call center business, mainly in product control, call monitoring and training efficiencies. He’s made a career at keeping his teams in line and focused on the common goal.
“Everyone on the phones needs to understand that they not only represent their employer, but more importantly, they represent the client,” Mike said. “With third party verification, we are in the accuracy business, and there’s simply no room for veering away from the unique demands of any campaign. My people have always understood that. We create a positive environment, reward excellence, and correct where necessary. It’s a proven approach, and one that is ultimately reflected back to us in positive client feedback.”
Mike may not walk the sales floor with a bow-legged swagger and a silver badge, but we all know who’s keepin’ the peace in these here parts. Welcome aboard, Mike.
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.