When you’re in the client services business, there’s nothing more important that delivering a consistent product. No matter what.
Last week a sudden, violent thunderstorm swept through the Clearwater, Fla., area, and knocked out the power in the neighborhood of our third party verification call center headquarters.
Surrounding businesses went dark, forced to lock their doors, send employees home and turn away business. At The Sales Verification Company, our TPV representatives were able to soldier on, fielding incoming phone calls and keeping our clients’ campaigns online and running smoothly.
The non-stop service was made possible by the trailer-sized generator in the parking lot behind our office space, which kicked on within seconds and kept the production humming with nary a glitch.
Nicknamed “The Beast,” the industrial-grade diesel engine can go from cold start to full power within 10 seconds of any local power disruption. Its 200 kW output can power all our lights, HVAC and computer systems for three days, and the unit can even be refueled while in full operation. The significant investment demonstrates the Sales Verification Company’s commitment to business continuity and redundancy planning.
“We understand what matters most to our clients,” said Vicki Norton, V.P of Business Development. “And that is the absolute requirement that their campaigns remain up and running, regardless of local conditions. The generator means we no longer have to rely exclusively on the stability of the power grid. We’ll be online no matter what, and our clients will have uninterrupted access to their TPV programs and data. It was great to see our contingency plans pay off last week.”
Nobody does TPV better than The Sales Verification Company. Protect your company, your customers and your marketing investment. Contact us to discuss a third party verification campaign.