Jacqueline O’Malley – General Manager
Jacqueline came to Sales Verification Company in 2010 and served in a variety of leadership roles prior to being named General Manager in January 2016.
She maintains primary responsibility for all production, training, account management and HR functions, ensuring communication between departments to meet internal key metrics and fulfillment of client needs and expectations.
Prior to joining the Sales Verification Company in April 2010, Jacqueline was Director of Quality for Consumer Energy Services.
Melissa Wareham – Senior Director of Administration
Melissa’s primary role is to match incoming call volume to a prepared and available staff of verification representatives. She continually tracks key metrics such as hold times and verification percentages to ensure client targets are met.
Melissa began her career at The Sales Verification Company in August 2010 as a third party verification representative. She has also served as a Data Analyst in the Quality Control Department, Administrative Assistant and Account Manager.
Juan Miguel – Production Manager
Juan oversees the floor managers, maintaining strong communication to ensure the smooth flow of daily production. He also works closely with the Quality Director to make certain the clients’ expectations and compliance standards are consistently met.
Juan joined SVC in 2010 as a TPV representative. He was promoted to a floor supervisor position and then to the lead floor supervisor before accepting his current post.