Jacqueline O’Malley – General Manager
Jacqueline came to Sales Verification Company in 2010 and served in a variety of leadership roles prior to being named General Manager in January 2016.
She maintains primary responsibility for all production, training, account management and HR functions, ensuring communication between departments to meet internal key metrics and fulfillment of client needs and expectations.
Prior to joining the Sales Verification Company in April 2010, Jacqueline was Director of Quality for Consumer Energy Services.
Melissa Wareham – Senior Director of Administration
Melissa’s primary role is to match incoming call volume to a prepared and available staff of verification representatives. She continually tracks key metrics such as hold times and verification percentages to ensure client targets are met.
Melissa began her career at The Sales Verification Company in August 2010 as a third party verification representative. She has also served as a Data Analyst in the Quality Control Department, Administrative Assistant and Account Manager.
Juan Miguel – Production Manager
Juan oversees the floor managers, maintaining strong communication to ensure the smooth flow of daily production. He also works closely with the Quality Director to make certain the clients’ expectations and compliance standards are consistently met.
Juan joined SVC in 2010 as a TPV representative. He was promoted to a floor supervisor position and then to the lead floor supervisor before accepting his current post.
Joysie Ross – Account Manager
Joysie joined Sales Verification in 2009 as a TPV representative and has served in a number of roles, from supervisory to Quality Control, Scripting and Account Management assistant. She truly understands every aspect of SVC and knows how to make sure her clients are getting the best service possible.
Her strong knowledge and dedication were the driving factors in her promotion to Account Manager in 2014. In her role, she manages the day-to-day interaction between the comapny and our clients, and strives to ensure our they are getting the best service possible.
Jason Griffiths – Account Manager
Jason has as long history of taking lead roles for the companies with which he’s worked. He came to Sales Verification Company in 2013 and served in a variety of quality assurance and supervisory roles prior to being named an Account Manager in 2015.
He acts as our clients advocate and project manager within the company to ensure our clients are getting the best service possible. He maintains responsibility for all client campaigns and production, ensuring communication between the Sales Verification Company and our client and sees that key performance metrics are fulfilled based on client needs and expectations
Glorimar Pellot- Quality Manager
Glorimar has been with Sales Verifications Company since 2013 and has taken on increasing roles of responsibility in our Quality Assurance department, working her way to the Quality Assurance Manager. She oversees the training of new agents, soft skill training of existing agents and a team of monitors to ensure we maintain the highest level of quality in everything we do.
Under her leadership, our quality department has established industry standard quality improvement initiatives and has received multiple written accolades from some of the largest suppliers in the energy industry. Clients continually recognize how proactive Glorimar and her team is in ensuring the highest quality services from our representatives.