Google Maps Integration Changes TPV Ninja Game

Product innovation is all about moving forward. Listen to your customers and then look for ways to improve, streamline and maximize efficiency. Build a better mousetrap.

With the groundbreaking release of TPV Ninja in 2016, Sales Verification Company changed the way door-to-door sales teams perform TPV and deliver documents in the field. The web-based Ninja application allowed consumers to perform verifications right on their phone through text or email. It was quick and secure, while providing seamless electronic integration with the enrollment process.

The developers of TPV Ninja had conceived and created an industry-changing platform, but they didn’t rest on their accomplishments. Since the initial release, the team has continually considered feedback from clients and end users, improving functionality through periodic software updates.

The new TPV Ninja 1.4 incorporates another welcome feature for field sales professionals with Google Maps location integration. Now, when the customer agrees to the sale and agent begins the data collection process, the service address is automatically populated using U.S. Postal Service data. No more time-consuming data entry or fat fingering the wrong address. The agent taps the first few characters, chooses the correct address from the options provided, and continues on with the process.

Continued improvements to the speed and efficiency of TPV Ninja translates into real savings and increased productivity for energy suppliers and their sales teams. For a full demo of the latest software version, contact us today.

SVC Earns PCI Compliance for Customer Transactions

Sales Verification Company is proud to announce the completion of its PCI Compliance testing! It’s a big step forward in our mission to continually meeting the needs of our clients and position the company for future growth. Below is the press release, issued in June.

St. Petersburg, Fla. – Sales Verification Company, LLC, a leading provider of third party verification services,  announced today that it has successfully completed all necessary requirements associated with the Payment  Card Industry Data Security Standard (PCI DSS) 3.2 designation.
  
“Providing a PCI-compliant environment is essential to the growth of our industry and our business,” said Adolfo  Quintero, Chief Operating Officer of Executive Energy Management. “Protection of consumer data is a primary concern in our society today, and we’re very proud to provide a best-practice level of security to our clients and their customers.”
 
Executive Energy Management (EEM) provides strategic direction and management support to a variety of brands serving the retail energy industry. EnergyCare, an EEM brand providing inbound customer service, has  simultaneously announced the achievement of its industry-certified Self Assessment Questionnaire (SAQ) for  PCI compliance.
 
From a practical-application standpoint, PCI compliance allows a company’s representatives to handle sensitive customer financial data such as accepting credit card payments over the phone. It requires a secure physical environment including keypad entry and layers of sophisticated data encryption.  

In addition to the achievement of PCI compliance for its internal processes, Sales Verification Company has  shifted its dialer technologies to a cloud-based PCI compliant vendor, and migrated its servers to fully redundant SOC2 and PCI compliant data centers.
  
“We’ve made an enormous investment in the technological infrastructure of these brands,” said Matt Judkin,  President and Chief Executive Officer of Executive Energy Management. “We have responded to the needs of the  marketplace and ensured a long-term competitive position by providing our clients unparalleled peace-of-mind  with regard to data security and operational redundancy.” 

About Sales Verification Company and Executive Energy Management: 
Sales Verification Company (SVC) provides Live and Automated third party verification services, as well as a web-based  application for verification and contract execution called TPV Ninja. SVC operates a call center in St. Petersburg, Fla., and is  soon to open a new operations center in Largo, Fla. Executive Energy Management provides strategic direction to SVC and a  number of industry-related brands. For more information, visit salesverifications.com and executiveenergy.com. 

 VERIFICATION TOOLS AID REGULATORY EFFORTS

State officials in Nevada are currently considering best practices and developing guidelines for a retail energy choice initiative to be placed on the ballot in November.

They’re closely considering the experiences of states that have already allowed energy choice, and have embraced the ongoing effort to increase consumer protection safeguards. To that end, the Governor’s Committee on Energy Choice has adopted several working group recommendations, including the banning of third-party marketers, which the committee says has contributed to the “slamming/cramming’ problem” encountered in other states.

For the retail energy industry to realize its full potential benefit to consumers, product offers must be presented in a clear and straightforward manner and verified by an unbiased third party. It’s all about honest communication and protecting the end user.

At Sales Verification Company, we’re focused on solutions to make verifications more secure and robust while increasing convenience for the consumer.

Our powerful TPV Ninja tool can now be white labeled for energy suppliers employing door-to-door agents. The web-based application has a variety of built-in safeguards designed to eliminate deceptive sales practices, including geo-tagging, time-stamps and IP address capture.

The customer service representatives performing Live TPV are heavily trained to listen for signs that the customer may have been misled or is otherwise unsure of the details of the transaction to which they’re agreeing.

One of the key differences of our Live Agents over our competition is that they are energy experts. They understand the concepts and the motivation behind the questions. They’re not merely “script readers,” so they can better interpret whether the customer understands.

As energy deregulation continues to expand across the country, regulators will rightly take every measure to protect consumers. Sales Verification Company will be there to assist retail energy marketers in those efforts, and provide a secure and satisfying TPV process.

Contact us today to learn about how our products and services can protect your sales initiatives.

‘All Hands on Deck’ Approach Keeps Hold Times in Line

The mark of an expert in any field is an uncanny sense for the way events will unfold. It comes with experience, and there is no substitute for it in reaching your goals or running a sharp operation.

12912632_mThird party verification is no different. At Sales Verification company, we’ve become very proficient at predicting incoming call volumes. Our Account Managers keep in close touch with our clients’ sales managers, so they know which campaigns are active and at what strength. That allows us to schedule our staff to meet call demand, ramping up and down throughout the day. Our approach keeps client costs low and employee engagement high. There’s no sitting around.

Sometimes, however, call volumes spike unexpectedly. That’s not always a bad thing, because it means that business is good for the client. But it also means that hold times can increase. Avoiding customer and client frustration means a quick adjustment and an all-hands-on-deck approach.

The training process for all of our staff starts with the basics of fielding incoming calls and guiding a customer through a script. Regardless of whether the employee is on track for an eventual administrative or management position, we believe that it’s necessary for everybody understand the fundamentals of how we do business and to pitch in on a moment’s notice.

Since all of our staff has experience working the phones, we have enough to handle the extra call volume. Once hold times exceed a certain threshold, the “reserve squad” takes the field and gets response times back in line. This means we can handle peak volumes without any major interruption.

We understand just how important it is to move from closing the sale to verification in a timely manner. Neither customers nor sales agents have time to be kept waiting.

Here at The Sales Verification Company, we take pride in driving innovation in the sales verification call center industry. Our services provide a premium verification experience that is second to none for energy suppliers located in Houston, New York and anywhere coast-to-coast. Contact us today for a consultation and see just how much better your verifications can be.

Remote Monitoring Can Save Your Brand

Many companies employ outsourced organizations to boost their sales efforts or handle the customer care function. It’s a simple matter of resources: easier to hire a professional than to try to do everything yourself.

gearBut how do you really know if your sales team or customer care group is representing your brand and products in a way that makes you proud? There’s a lot at stake. Remote monitoring is the answer.

Most companies listen in occasionally on their vendors, and spot checks can certainly be effective in keeping everything running smoothly. But more often it’s the concept of continued random, remote monitoring that’s keeps the vendors in line. Again, it often comes down to resources, and most companies can’t afford as many hours as they’d like devoted to monitoring.

Sales Verification Company can supplement your monitoring efforts. It’s a simple solution to improve customer services and telesales efficiency and prevent systematic breakdowns that lead to unpleasant customer experiences.

Call monitoring works by having our third party quality assurance team plug into our client’s vendor and monitor the calls as they progress. We can ensure that your script and regulatory guidelines are followed, and make note of any trends of customer reaction or other areas in need of improvement.

This quantitative and qualitative data is provided back to the client through their Account Manager, along with professional suggestions on ways to improve the customer experience.

With live monitoring feedback from Sales Verification Company, our clients can:

— Address issues with employees that will improve their phone skills.

— Look for fundamental issues that can be addressed by the management team.

— Create internal policies and training programs to improve vendor performance and enhance customer experience.

By proactively working with Sales Verification Company, you can get ahead of any major trends, improving the customer experience and significantly improving customer retention. Contact us to learn more.

TPV Ninja Packs Serious Security Punch

lockforweb-01Sales Verification Company, a leader in live operator and automated third party verification services, has developed a web-based tool that sets a new standard of security and customer convenience for in-person verifications.

TPV Ninja was built specifically to address modern customer-experience expectations and increase accessibility to product offers. The process combines an in-person sales call with a round-trip electronic communication between the customers smart device or computer and TPV Ninja secure servers.

TPV Ninja operates primarily through Text/SMS, including advanced security and anti-fraud features that exceed current security standards. The result are tighter control of the sales process, shorter verification times and a reassuring customer experience.

The Process:

Point 11. Customer Contact: Once a consumer agrees to the product or service, their contact information and product choice is input into the sales agent’s mobile. The customer electronically signs that device with permission to receive a text/SMS or email on their own device in order to complete the verification.

2. Customer Verification: The customer then receives a link to download the contact and product information for review.

point 3.33. Order Confirmation: Once the customer answers the verification questions, electronically signs and submits, they receive a confirmation message and follow-up communication with links to download T&Cs.

point 44. Data Capture: From backend servers, sales vendors and suppliers can view order detail including signature match, geocoding, and IP addresses from the representative and customer.

TPV Ninja provides a safe and reliable verification experience through modern communication tools customers have come to expect.

Security Features

– eSign and UETA Compliant
– SSL certificate encryption
– All data stored on dedicated servers only accessible via private cloud LAN
– Protected against XSS/SQL injection attacks
– Database records and PDF contracts stored on Amazon S3 cloud (read only)
– Web TPVs generated with unique 15-digit hexa-decimal security token

Anti-Fraud Protection

– GEO-Mapping (customer and agent must be located within specific terrtitories)
– DNC list scrub
– Duplicate IP Address Check (agent and customer using different devices)
– Presale Customer Checks (preventing re-enrollment)
– All Campaigns Preloaded (agent cannot alter price or term)

TPV Ninja provides a safe and reliable verification experience through modern communication tools customers have come to expect. Contact us today to find out how this groundbreaking tool can work for you.

Welcome Calls Lay Strong Brand Loyalty Foundation

Third party verification is an essential element of the sales process. It cements the buying decision and goes a long way toward eliminating future customer misunderstanding. It’s also, by design, fairly impersonal.

16506093_sThe TPV script is built on regulatory and legal requirements. There are several questions that need answers, and the customer’s time is valuable. Our representatives are clear, concise and as friendly as possible, but in the end the third party verification call is a streamlined process.

But Sales Verification Company services don’t necessarily end with “thank you, goodbye.” Our follow-up Welcome Call service goes a long way in building long-term brand loyalty.

Speaking with the customer about their experience helps to smooth out any buyer’s remorse or nagging questions that might linger from the sales process. Giving them an opportunity to provide feedback or get a quick answer can be the first steps of a genuine customer relationship. In fact, the Welcome Call can be so appreciated that it’s often relayed to family and friends and can lead to referral business. Our TPV representatives also gather relevant data and identify trends in the customer sales experience, passing that back to the client through their Account Manager.

It may seem an afterthought, but Welcome Calls from Sales Verification Company show the customer you are willing to go that extra mile for them. It’s a brand-building investment that pays long-term dividends.

Contact us for more information on our other ancillary customer services.

Live Monitoring Enhances TPV Function

Sales Verification Company offers the finest live operator third party verification in the industry, complementing our clients’ sales process and ensuring complete customer understanding. Not only is TPV required in many industries, it’s also a common-sense investment in customer satisfaction and a guard against future dispute.

9461363_sOur pursuit of quality doesn’t begin and end with a verification phone call, however. Our clients can also utilize our expertise and state-of-the art systems to supplement the standard TPV process and reduce internal staffing burdens.

Live, quality control monitoring of sales vendors is a common practice for alternate energy suppliers and other product providers. But devoting staff to long hours of listening at their desks or in an empty conference room is a costly proposition. Allowing Sales Verification Company representatives to schedule this service cuts your costs and standardizes both qualitative and quantitative evaluation.

Our quality assurance team plugs into a client’s telephony system and monitors sales calls as they progress, ensuring that the script and regulatory guidelines are adhered to, and making note of any trends of customer reaction or other areas in need of improvement. Account Managers report back to the client, and can provide recorded examples of their findings.

This check and balance protects the client from any potential snags with compliance, and provides an objective review of script performance and product receptiveness.

At Sales Verification Company, we share our clients’ mission to ensure complete customer understanding of their products and services. A standard TPV call can be supplemented by a variety of outbound and live-monitoring quality checks. Our team is ready to discuss your needs and implement tailor-made solutions.

Customized Reports and Data Collection Improve TPV

27110162_sHere at the Sales Verification Company, we know that every client has different needs. That’s why we offer customized reports to so many customers. When clients use customized reports, they are able to process data points quickly and effectively, while utilizing the information most applicable to their industry.

Another aspect of report customization is rapid data collection. We provide TPV data in real-time through systems like SVC Express. This system allows our clients to access their information immediately and create customized metrics from these data points.

An example of important data points from which many of our clients create custom reports includes:

• Talk time
• Call volume
• Verified calls
• Dropped calls
• Rejected sales
• Good sales
• Sales agent performance

All of this information can be considered in a variety of ways, from comparison charts to bar and pie charts. When customers can manipulate information directly, they are able to process the reports that are most applicable to them and their own industry metrics.

Additionally, customers can easily do A/B testing utilizing the many custom metrics and the real-time data provided. This allows them to evaluate the efficacy of a campaign and can easily save marketing or sales dollars.

For more information on our custom reporting options, contact us today.

Regulators Push Toward Increased Verification

In an ongoing effort to increase consumer protection safeguards in the retail energy industry, two regulatory entities have recently floated a double-verification requirement.

5535502_sIn a recent hearing of the Illinois Commerce Commission concerning new rules for the retail electric marketing and disclosure rules, two Administrative Law Judges proposed the need for both a letter of agency (LOA) and a third party verification for “in-person” solicitation of a residential or small commercial customer.

This draft order comes on the heels of a proposal by the District of Columbia Public Service Commission last fall, which also called for a double verification requirement for door-to-door sales.

In that case, the PSC proposal would add the need for a written LOA within five days of a sale conducted over the telephone, and a recorded TPV in addition to the signed contract for an in-person sale.

Not surprisingly, retail marketers responded negatively to the proposals, insisting that the requirements would be impossible to execute effectively and would increase customer confusion.

Regardless of how and in what form the new proposals are implemented, it’s clear that the shift in the energy sector is toward increased verification procedures. Contact Sales Verification Company today to learn about how our products and services can protect your sales initiative.